Accidental Health & Safety Case Study

<’h2′ class='av-special-heading-tag' itemprop="headline" >’Case

Accidental Heath & Safety

accidental.com.au

Since 1986, Accidental Health & Safety has been working together with companies and organisations nationally to help them comply with Standards and OH&S legislation, to ensure the Australian workplace is equipped with first aid and safety solutions to minimise hazards and accidents.

Their large on-site service team works together with customers to maintain a safe workplace through sourcing products suitable to their industry and to ensure that their workplace is always ready for an emergency.

We talked to Neil & Angela Walker from Accidental Heath & Safety about how Smart Scheduling Solutions has lessened their administration work and assisted with rescheduling customers repeat business.

What They Have To Say About Smart Scheduling Solutions

What does your business do?
We assist businesses to comply to Standards and OH&S legislation to ensure that they receive health and safety solutions that will ease their load and contribute to a safer work environment.
What challenges were you finding in your business?
Our customers love our products and expertise, but to maintain this level of service a lot of administration work is required. Also, to ensure that businesses maintain their level of safety we must constantly reschedule appointments with our customers. Smart Scheduling Solutions made this constant challenge simple.
What software were you using to meet your business needs?
We struggled along using common accounting packages like MYOB other tools like One Note. After years of trying, such solutions failed to provide an easy way to limit administration work and reschedule customers.
Any other specific problems with the software you were using?
In trying to resolve the challenges we faced in our business, we needed the functions of multiple software programs. We could never seem to find one program will all the functions we needed to run our business smoothly and as efficiently as needed….until Smart Scheduling Solutions.
How did implementing SSS improve things?
Since implementing this software our administration work has been reduced by 50%! This has allowed our staff to concentrate on other productive projects within my business rather than wasting their time with unnecessary paper work.
What is your favourite feature in SSS?
Using the tablet, being to be able to provide people with live information regarding pricing etc and minimal paperwork by the rep, meaning more productivity at the end of the day
How did you find the SSS team?
I found the team at Smart Scheduling Solutions to be very helpful. They weren’t just there to sell me their software but were interested in having Smart Scheduling Solutions customised to work for my business.
What extra benefits did you receive?
It made servicing our customers a smoother process…and if our customers are happy, we’re happy!

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Accidental Heath & Safety

What They Have To Say About Smart Scheduling Solutions

What does your business do?

What challenges were you finding in your business?

What software were you using to meet your business needs?

Any other specific problems with the software you were using?

How did implementing SSS improve things?

What is your favourite feature in SSS?

How did you find the SSS team?

What extra benefits did you receive?

Get Smart Scheduling Solutions Now >

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